Help Desk Tier II Technician/Deployment with Security Clearance
Overview The position encompasses all aspects of customer-facing technical support for a PC-based/LAN/WAN computing environment that includes Windows, and iOSSpecific duties include installing and troubleshooting client software and hardware; installing and troubleshooting printers; imaging and replacing desktop workstations; administering multifactor authentication (MFA); using administrative tools such as ServiceNow; administering videoconferencing applications such as Teams; tracking assets; and supporting a variety of workstation client applications, including Office 365
Responsibilities:
Demonstrated ability to independently troubleshoot and resolve escalated technical issues and helpdesk ticketsOrganize, prioritize, and assist with daily technical support in organizations with different support requirementsWork with other technical teams to resolve large scale issuesTroubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic toolsTest new hardware and software systems and packages prior to deploymentAssist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying ticketsAreas of support include computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshootingDemonstrate strong customer service skillsFlexible work schedule to provide support as necessaryParticipate in special projects and unique requests, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessmentsManage, control, and log accountable property in the IT warehouse space and work closely with Logistics and Property Management to ensure accountable equipment is entered and documented as appropriateRequirements 1
years of relevant experience Experience with Windows-based hardware, operating system, and printers Confidential clearance required Must be DOD 8140/ 8570 Compliant Must be able to lift up to 50 lbs/23 Kg.
Recommended Skills Administration Assessments Communication Customer Service Databases Diagnostic Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Demonstrated ability to independently troubleshoot and resolve escalated technical issues and helpdesk ticketsOrganize, prioritize, and assist with daily technical support in organizations with different support requirementsWork with other technical teams to resolve large scale issuesTroubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic toolsTest new hardware and software systems and packages prior to deploymentAssist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying ticketsAreas of support include computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshootingDemonstrate strong customer service skillsFlexible work schedule to provide support as necessaryParticipate in special projects and unique requests, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessmentsManage, control, and log accountable property in the IT warehouse space and work closely with Logistics and Property Management to ensure accountable equipment is entered and documented as appropriateRequirements 1
years of relevant experience Experience with Windows-based hardware, operating system, and printers Confidential clearance required Must be DOD 8140/ 8570 Compliant Must be able to lift up to 50 lbs/23 Kg.
Recommended Skills Administration Assessments Communication Customer Service Databases Diagnostic Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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