VTC Service Agent I
Fort Belvoir, VA Fort Belvoir, VA Full-time Full-time Up to $70,000 a year Up to $70,000 a year Position:
VTC Service Agent I Location:
Ft.
Belvoir, VA or Huntsville, AL Clearance:
Secret Clearance Position
Summary:
In support of Enterprise VTC Operations Duties/
Responsibilities:
Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools.
Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
Provide technical operational support.
Operate audio/visual equipment to include movie projectors, cameras, lighting, curtains and other stage systems, and peripheral equipment.
As operational tempo permits, provide VTC and collaboration system facilitation to other users.
Provide VTC and A/V operational support and facilitation.
Maintain the video conferencing-unique hardware, software, and peripherals.
(e.
g.
, TelePresence, CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels).
Utilize the existing incident management tracking tool (e.
g.
, Remedy) for all related maintenance activities.
Maintain equipment per Information Assurance guidance from both the manufacturer and client (e.
g.
, the CERT IAVM and DISA DVSG).
Troubleshoot and resolve collaboration and business application incidents Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs Implement and execute configuration management plans, processes, and procedures.
Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events.
Maintain/utilize and procure manufacturer service and/or maintenance agreements.
Manage, plan, design, coordinate, integrate, implement (including procure, test, and accept), future collaboration services and equipment.
Maintain accountability of electronic keying material and COMSEC Controlled Item (CCI) equipment.
In conjunction with site security processes, comply with access control procedures for facilities housing Video Conferencing systems.
Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government.
Prepare, review, coordinate, update, and submit Information Assurance Certification and Accreditation Process supporting documentation Maintain continuous uninterrupted services through contract transition.
Requirements:
Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information Possessing an active Top Secret clearance highly preferred High School Diploma is required; College Degree preferred One year experience in the Audio Visual industry preferred Must possess an extremely meticulous and organized working style and have an ability to work as part of a team Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact Familiarity with Microsoft Windows and Office products in required Salary range up to $70,000 per year based upon experience NMR Consulting is an Equal Opportunity Employer (EOE):
AA M/F/Vet/Disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
VTC Service Agent I Location:
Ft.
Belvoir, VA or Huntsville, AL Clearance:
Secret Clearance Position
Summary:
In support of Enterprise VTC Operations Duties/
Responsibilities:
Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools.
Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
Provide technical operational support.
Operate audio/visual equipment to include movie projectors, cameras, lighting, curtains and other stage systems, and peripheral equipment.
As operational tempo permits, provide VTC and collaboration system facilitation to other users.
Provide VTC and A/V operational support and facilitation.
Maintain the video conferencing-unique hardware, software, and peripherals.
(e.
g.
, TelePresence, CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels).
Utilize the existing incident management tracking tool (e.
g.
, Remedy) for all related maintenance activities.
Maintain equipment per Information Assurance guidance from both the manufacturer and client (e.
g.
, the CERT IAVM and DISA DVSG).
Troubleshoot and resolve collaboration and business application incidents Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs Implement and execute configuration management plans, processes, and procedures.
Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events.
Maintain/utilize and procure manufacturer service and/or maintenance agreements.
Manage, plan, design, coordinate, integrate, implement (including procure, test, and accept), future collaboration services and equipment.
Maintain accountability of electronic keying material and COMSEC Controlled Item (CCI) equipment.
In conjunction with site security processes, comply with access control procedures for facilities housing Video Conferencing systems.
Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government.
Prepare, review, coordinate, update, and submit Information Assurance Certification and Accreditation Process supporting documentation Maintain continuous uninterrupted services through contract transition.
Requirements:
Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information Possessing an active Top Secret clearance highly preferred High School Diploma is required; College Degree preferred One year experience in the Audio Visual industry preferred Must possess an extremely meticulous and organized working style and have an ability to work as part of a team Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact Familiarity with Microsoft Windows and Office products in required Salary range up to $70,000 per year based upon experience NMR Consulting is an Equal Opportunity Employer (EOE):
AA M/F/Vet/Disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
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